What Opia collects
When you enquire directly, Opia may receive your name, email address, phone number, preferred stay, travel dates, guest count and any message you choose to include.
Opia Stays
Privacy notice
This notice explains how Opia Investments (Pty) Ltd handles the personal information guests send when enquiring or booking directly with Opia Stays.
How Opia uses it
Opia uses enquiry details to reply, confirm availability, prepare quotes, issue invoices or leases, coordinate check-in and manage the guest stay.
Where it is processed
Enquiries are handled through email, WhatsApp and normal business systems used by Opia Investments. Opia does not sell guest enquiry details.
How long Opia keeps it
Opia keeps booking and enquiry records for as long as reasonably needed for guest support, accounting, legal, security and operational purposes.
Your choices
You can ask Opia to update, correct or delete enquiry information where Opia is legally able to do so.
Contact for privacy questions
For privacy questions or direct booking records, contact Opia Stays at bookings@opia.co.za.